Refund Policy

Effective Date: May 7, 2026 · Last Updated: May 7, 2026

We want you to feel confident purchasing from Palina Simakova Coaching. This Refund Policy explains when refunds are available.

1. Overview

Because our Services involve significant time and personalized work, refund eligibility depends on whether we have started working on your order.

2. Custom Program ($99) Refunds

Eligible for full refund

You have not yet received your questionnaire from us, OR you have received your questionnaire but have not yet submitted it back.

Once you submit the completed questionnaire, work on your program begins, and your purchase is no longer refundable.

Not eligible for refund

Your completed questionnaire has been received by us.
Your program has been delivered.
You changed your mind after starting Q&A support.
You did not engage within the 14-day window (see Section 5).

3. Program Review ($35) Refunds

Eligible for full refund

You have not yet sent your existing program for review.
We failed to deliver your review within 24 hours of receiving your program (and you choose to cancel rather than wait).

Not eligible for refund

Your review has been delivered.
You changed your mind after the review was sent.
You did not engage within the 14-day window (see Section 5).

4. How We Define "Work Started"

Custom Program: work begins the moment your completed questionnaire reaches our inbox.
Program Review: work begins the moment your existing program reaches our inbox.

5. The 14-Day Engagement Window

After purchase, you have 14 days to take the next required action:

For Custom Program: submit your completed questionnaire.
For Program Review: send your existing program.

If you do not engage within 14 days, your purchase is considered used. No refund will be issued. We send a reminder email at day 7 and day 13 to help you remember.

6. Chargebacks

If you believe you are entitled to a refund, please contact us first at palina.mygymcoach@gmail.com before initiating a chargeback or dispute with your bank or Stripe. We aim to resolve all issues within 48 hours.

Initiating a chargeback without first contacting us may result in suspension of any current or future services with us.

7. How to Request a Refund

Email palina.mygymcoach@gmail.com with:

Your full name
The email used at purchase
Order date
Service purchased (Custom Program or Program Review)
Reason for your request

We will respond within 48 hours. Approved refunds are processed back to your original payment method via Stripe and typically appear in your account within 5-10 business days.

8. Contact

Questions about refunds? Contact us:

Email: palina.mygymcoach@gmail.com
Website: mygymcoach.net