Privacy Policy

Palina Simakova Coaching ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our Services or visit mygymcoach.net.

By using our Services, you consent to the practices described here.

1. Information We Collect

When you purchase or use our Services, we collect:

Identity information:

• Full name
• Email address
• Age and gender

Health and fitness information (provided by you in the questionnaire):

• Height and weight
• Activity level
• Training experience
• Fitness goals
• Available equipment and workout schedule
• Relevant medical history, injuries, or limitations
• Dietary information and eating habits
• Any other information you choose to provide in the questionnaire

Visual information (optional):

• Photos you choose to share for form review or progress tracking

Communication content:

• Email and DM messages exchanged during coaching

Payment information:

Processed entirely by Stripe. We do not see, store, or have access to your full credit card number or banking details. Stripe provides us only with: payment confirmation, your name, your email, and the last four digits of your card for our records.

2. How We Use Your Information

We use your information to:

• Build and deliver your custom program or program review.
• Communicate with you during the coaching period.
• Follow up after Q&A access ends (occasionally, to check in or share updates).
• Process payments and refunds.
• Comply with legal and tax obligations.

3. Where We Store Your Information

Your information is stored in:

• Google (Gmail, Google Drive, Google Sheets): for emails, programs, and questionnaire responses.
• Stripe: for payment processing and tax records.
• Instagram and TikTok: if you contact us via DM, those messages are stored within those platforms.

These third-party services have their own privacy policies, and we use them under their standard data protection terms.

4. Sharing Your Information

We do not sell, rent, or share your information with third parties for marketing purposes.

We may share your information only:

• With service providers strictly necessary to deliver our Services (Google, Stripe).
• If required by law, court order, or to protect rights and safety.

5. Your Rights

You have the right to:

• Access: request a copy of the data we hold about you.
• Correct: ask us to correct inaccurate data.
• Delete: ask us to delete your data after the coaching period ends and any tax retention period expires.
• Withdraw consent: stop using our Services at any time.

To exercise these rights, email palina.mygymcoach@gmail.com.

6. Data Retention

We keep your data:

• During and after active coaching: for the duration of services and any post-service Q&A period.
• For tax and legal purposes: payment records are kept for at least 7 years as required by U.S. tax law.
• Email communications: retained indefinitely unless you request deletion.

You may request deletion of non-tax-related data at any time.

7. Cookies and Analytics

If our Website uses cookies or analytics tools (such as Google Analytics), they collect anonymous information about visits — pages viewed, time spent, country. This is used to improve the Website and understand audience behavior. No personal identification is involved.

8. Children's Privacy

Our Services are not intended for anyone under 18. We do not knowingly collect information from minors. If you believe a minor has provided us with information, contact us so we can delete it.

9. Security

We use reasonable measures to protect your information, including secured Google accounts (with two-factor authentication) and trusted third-party providers (Stripe is PCI-DSS Level 1 certified). However, no method of transmission or storage is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be reflected in the "Last Updated" date above. Continued use of our Services constitutes acceptance.

11. Contact

Questions about your privacy? Contact us:

• Email: palina.mygymcoach@gmail.com
• Website: mygymcoach.net